Privacy Policy –
How 24 takabet Protects Your Data

This Privacy Policy ("Policy") describes how 24 takabet ("we", "us", "our", "Platform") collects, processes, stores, and protects personal data belonging to players ("you", "your", "User") who access and use the services available at 24-takabet.com. This Policy applies to all users of the 24 takabet platform, including visitors who have not yet registered an account as well as registered players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh.

By creating an account with 24 takabet or by continuing to use the platform, you acknowledge that you have read this Policy, understand how your data is handled, and consent to the data practices described herein. If you do not accept this Policy, please discontinue your use of the platform immediately and contact our support team to close your account.

24 takabet is committed to responsible and transparent data handling. We process personal data only to the extent necessary to deliver a safe, functional, and personalised betting experience. We do not sell your personal data to third parties for marketing purposes under any circumstances.

Data We Collect

1.1 Registration Data. When you create a 24 takabet account, we collect the information you provide directly, including: your full name, date of birth, residential address (including city and district within Bangladesh), email address, and mobile phone number. This information is required to verify your identity, comply with age verification requirements (18+), and to maintain your account.

1.2 Identity Verification (KYC) Data. As part of our Know Your Customer process, we may collect copies of government-issued identity documents such as your National Identity Card (NID), Passport, or Driving Licence. We may also collect proof of address documents and proof of payment method ownership. These documents are processed solely for the purpose of identity verification and fraud prevention.

1.3 Financial and Transaction Data. We collect records of all deposits, withdrawals, bonuses, and gaming transactions conducted on your account. This includes payment method identifiers (such as the registered bKash, Nagad, Rocket, or Upay mobile number associated with a transaction, or the last four digits of a Visa or Mastercard used), transaction amounts in Bangladeshi Taka (৳), timestamps, and processing statuses. Full payment credentials are not stored on 24 takabet servers; card processing is handled by our PCI-DSS-compliant payment partners.

1.4 Gameplay and Betting Data. We maintain records of all sports bets placed on the 24 takabet platform — including cricket (BPL, IPL, T20 World Cup), football, kabaddi, and other markets — as well as all casino game sessions, including slots, live tables, fishing games, and crash games. This data is used for account management, dispute resolution, bonus tracking, and responsible gaming monitoring.

1.5 Technical and Device Data. When you access 24 takabet, our systems automatically collect certain technical information, including: your IP address, browser type and version, device type (mobile, tablet, desktop), operating system, screen resolution, session duration, pages visited, and clickstream data. This data helps us maintain platform security, diagnose technical issues, and improve the user experience for our Bangladeshi player base.

1.6 Communications Data. If you contact our customer support team via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and any attachments you provide. These records are used to resolve your queries, improve our support quality, and maintain an audit trail of account-related interactions.

1.7 Responsible Gaming Data. If you make use of responsible gaming tools — such as setting deposit limits, requesting a cooling-off period, or applying for self-exclusion — we record those preferences and the dates on which they were set or modified. This data is treated with heightened sensitivity and is used solely to enforce your responsible gaming choices.

How We Use Your Data

24 takabet processes your personal data only for clearly defined, lawful purposes. The table below summarises the primary purposes for which we use your data and the legal basis on which each processing activity rests.

2.1 Promotional Communications. We may send you emails or SMS messages about promotions, bonuses, seasonal offers (including BPL season offers, Eid specials, and Pohela Boishakh promotions), and new platform features, but only if you have opted in to receive such communications at the time of registration or via your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting our support team. Withdrawal of marketing consent does not affect our ability to send you transactional messages related to your account, such as deposit confirmations or withdrawal notifications.

2.2 Automated Decision-Making. 24 takabet uses automated systems to detect suspicious activity, identify potential bonus abuse, flag problem gambling patterns, and enforce responsible gaming limits. Where an automated process results in a restriction being placed on your account, you have the right to request human review of that decision by contacting customer support.

Data Sharing & Disclosure

3.1 Third-Party Service Providers. In order to operate the 24 takabet platform, we share limited personal data with carefully selected third-party service providers who perform functions on our behalf. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard processing partners — who receive transaction data necessary to complete deposits and withdrawals;
• Identity verification providers: third-party KYC and fraud detection services that help us verify player identities and screen for known fraudulent actors;
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios — who receive anonymised session data necessary to deliver game content and resolve game disputes;
• Cloud infrastructure and hosting providers: who store platform data on servers protected by enterprise-grade security controls;
• Customer support software providers: who facilitate our 24/7 live chat and ticketing system.

All third-party providers are contractually bound to process personal data only as instructed by 24 takabet, to implement appropriate security measures, and to refrain from using the data for their own purposes beyond the scope of the services they provide to us.

3.2 Legal and Regulatory Disclosure. 24 takabet may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where we are required to do so by applicable law, court order, or binding regulatory direction. We will disclose only the minimum amount of data required to satisfy the legal obligation and, where permitted by law, will notify affected users of such disclosure requests.

3.3 Anti-Money Laundering Compliance. As part of our anti-money laundering (AML) and counter-financing of terrorism (CFT) obligations, we may share transaction data and player identity information with financial intelligence units or other competent authorities where a suspicious transaction report (STR) is filed. The existence and content of an STR filing is strictly confidential and cannot be disclosed to the player concerned.

3.4 Business Transfers. In the event that 24 takabet undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users of any such transfer via the email address registered on their account and will ensure that the receiving entity is bound by data protection obligations no less protective than those set out in this Policy.

3.5 No Sale of Personal Data. 24 takabet does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes. This commitment applies without exception.

Cookies & Tracking Technologies

4.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember certain information about your visit — such as your login session, language preferences, and browsing behaviour within the site. 24 takabet uses cookies and similar tracking technologies (including local storage objects and pixel tags) to operate the platform effectively and to provide a personalised experience.

4.2 Types of Cookies We Use. The following categories of cookies are used on the 24 takabet platform:

• Strictly necessary cookies: essential for the platform to function. These include session authentication cookies that keep you logged in, security tokens, and load-balancing cookies. These cookies cannot be disabled without breaking core platform functionality;
• Functional cookies: remember your preferences such as game display settings, notification preferences, and responsible gaming limit configurations;
• Analytics cookies: collect anonymised data about how players navigate the 24 takabet website — which pages are visited most, how long sessions last, and where players exit. This data is used to improve site structure and content;
• Marketing and attribution cookies: used to understand how players arrived at the 24 takabet platform (for example, via a search engine, a referral link, or a promotional campaign) so that we can measure the effectiveness of our marketing spend. These cookies are set only with your consent.

4.3 Cookie Management. You can control and manage cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Safari, and Edge on both desktop and mobile devices — allow you to block or delete cookies. Please be aware that disabling strictly necessary cookies will impair or prevent your ability to use the 24 takabet platform. Instructions for managing cookies are available in your browser's help documentation.

4.4 Do Not Track. Some browsers transmit a "Do Not Track" (DNT) signal to websites. 24 takabet currently does not alter its data collection practices in response to DNT signals, as there is no universally accepted standard for interpreting them. We continue to review developments in this area and will update our practices if an accepted standard emerges.

Data Retention

5.1 Retention Periods. 24 takabet retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, and in any event for no longer than required by applicable law or regulatory obligation. The following general retention periods apply:

• Active account data (registration details, gameplay history, financial records): retained for the full duration of the account's active status plus a minimum of 5 years following account closure, to satisfy anti-money laundering record-keeping requirements;
• KYC identity documents: retained for a minimum of 5 years from the date of last transaction or account closure, whichever is later;
• Customer support communications: retained for 3 years from the date of the last communication in a support thread;
• Marketing consent records: retained for 3 years from the date consent was given or until consent is withdrawn, whichever is earlier;
• Technical and device log data: retained for up to 12 months for security and fraud investigation purposes, after which it is either anonymised or deleted.

5.2 Post-Retention Disposal. Once a data retention period has expired and there is no longer any legal or regulatory basis to continue holding the data, 24 takabet will either securely delete the data from our systems or irreversibly anonymise it so that it can no longer be linked to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

5.3 Self-Exclusion Records. Where a player has applied for permanent self-exclusion, core identifying information (name, date of birth, email address, and mobile number) is retained indefinitely on our exclusion register to prevent re-registration. This retention is necessary to honour the player's own request and to fulfil our responsible gaming obligations.

Data Security

6.1 Technical Safeguards. 24 takabet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers;
• Encrypted storage of sensitive fields including passwords (hashed using industry-standard algorithms), payment identifiers, and KYC document scans;
• Role-based access controls ensuring that only authorised 24 takabet staff with a specific operational need can access personal data;
• Two-factor authentication (2FA) available to all players via SMS to their registered Bangladeshi mobile number, and mandatory for staff accessing internal systems;
• Regular security audits and penetration testing conducted by independent security specialists;
• Intrusion detection and DDoS protection systems to safeguard platform availability and integrity.

6.2 Organisational Safeguards. Access to personal data within the 24 takabet organisation is granted on a strict need-to-know basis. All staff with access to personal data receive data protection training and are bound by confidentiality obligations. Third-party providers with access to personal data are subject to contractual data processing agreements.

6.3 Data Breach Response. In the event of a personal data breach that is likely to result in a high risk to the rights and freedoms of affected players, 24 takabet will notify those players without undue delay via the email address registered on their account. Notification will include a description of the nature of the breach, the categories of data involved, the likely consequences, and the steps being taken to address the incident.

6.4 Player Responsibilities. While 24 takabet takes all reasonable steps to protect your data at the platform level, you are also responsible for maintaining the security of your own account. You should choose a strong, unique password for your 24 takabet account, enable two-factor authentication, and ensure that you log out of your account when using a shared or public device. Report any suspected unauthorised access to your account immediately via live chat.

Your Privacy Rights

As a player on the 24 takabet platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. We will respond to all valid requests within 30 calendar days.

7.1 Right of Access. You have the right to request a copy of the personal data that 24 takabet holds about you. We will provide this information in a clear, structured format. The first copy is provided free of charge; we reserve the right to charge a reasonable administrative fee for subsequent requests within a 12-month period.

7.2 Right to Rectification. If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain account details (such as your email address or contact number) directly via your account settings panel.

7.3 Right to Erasure. You may request the deletion of your personal data where: the data is no longer necessary for the purposes for which it was collected; you withdraw consent and no other legal basis for processing applies; or the data has been unlawfully processed. This right is subject to overriding obligations — for example, we are required by anti-money laundering regulations to retain certain financial records for a minimum of five years and cannot delete them at your request within that period.

7.4 Right to Restriction of Processing. You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or while an objection to processing is being assessed.

7.5 Right to Data Portability. Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) and to have it transmitted to another controller where technically feasible.

7.6 Right to Object. You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your personal data for direct marketing purposes at any time.

7.7 Rights Related to Automated Decision-Making. You have the right not to be subject to a decision based solely on automated processing — including profiling — that produces significant legal or similarly significant effects, unless you have given explicit consent or the decision is necessary for the performance of a contract. Where automated decisions are made, you may request human review as described in Section 2.2.

Contact & Complaints

8.1 Privacy Enquiries. If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 24 takabet handles your personal data, please contact our support team in the first instance. We are available 24 hours a day, 7 days a week via live chat inside your account dashboard. For written correspondence, you may reach us at:

Email: [email protected]
Support hours: 00:00 – 24:00 BST (UTC+6) daily

8.2 Response Timeframe. We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days of receiving your request. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

8.3 Complaints. If you are not satisfied with our response to a privacy enquiry or believe that we have handled your personal data unlawfully, you have the right to escalate your complaint. We encourage you to contact us directly first so that we have an opportunity to resolve the matter. Where a complaint cannot be resolved internally, players may seek redress through the applicable data protection supervisory authority or through civil litigation in the courts of the relevant jurisdiction.

8.4 Policy Updates. 24 takabet reserves the right to update this Privacy Policy at any time. Material changes — those that significantly affect the way we collect or use your data — will be communicated to registered players via the email address on their account at least 14 days before the change takes effect. Non-material updates (such as corrections to typos or clarifications of existing wording) will be reflected in the "Last Updated" date at the top of this page without separate notification. Continued use of the platform following the effective date of any update constitutes your acceptance of the revised Policy.